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Maxymiser Customer Success Symposium
March 2012

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2.00 Welcome Reception and Registration
2.30 HSBCCustomer Presentation: Rank Interactive
Harry Parkes, Director of Customer Experience
2.50 AutoTraderCustomer Presentation: AutoTrader
Charmain Benjamin, Head of Analytics
3.10 MaxymiserMaxymiser Presentation
Tim Burge, Head of UK Solution Consulting
3.40 Networking break
4.00 Charles TyrwhittCustomer Presentation: Charles Tyrwhitt
Luke Kingsnorth, E-Commerce & Marketing Director
4.20 Direct LineCustomer Presentation: Direct Line Versicherung AG
Henriette Karg, Director of Marketing & E-Commerce
4.40 LateRooms.comCustomer Presentation:
Kate Mitchell, Conversion Manager
5.00 Q&A Session with the panel
5.15 Networking Drinks in the Carbon Bar