Careers

Job title: Sales Director

Location: New York City

Job Description:

As a Sales Director, you will be responsible for the commercial development of Maxymiser’s new business. Sales Directors must stay fully abreast of all current and future product developments, best practice in prospecting, selling and account management.
Responsibilities:

Driving new business revenue across Maxymiser’s Multivariate testing, Personalization and Cross Channel solution suite
Generating business opportunities through professional, dedicated prospecting and cold-calling
Developing a sales plan, create and maintain a monthly sales forecast
Meeting and exceeding all quarterly and annual sales quotas
Owning the sales cycle – from lead generation to closure
Uncover green field territories and make them your own by becoming a subject matter expert.
Complete full handover to consultant and account management team of all new business won.
Manage prospect communication and Pipeline in Maxymiser CRM (Salesforce.com)
Consult at C-level about tactics and strategies to inject rapid growth into businesses that have revenues run through the online channel
Liaise internally with Maxymiser divisions to build product and technology knowledge to a level that facilitates expert discussion at C-Level.
Developing and maintaining senior-level relationships within target accounts
Reviewing market to determine customer needs and reporting back changing market conditions to management
Following best practices in sales processes/procedures

Qualifications:

Successful sales track record in meeting or exceeding assigned individual quota
Relevant consultative and strategic selling in SaaS, ASP, eBusiness or CRM software
A proven sales hunter and closer with a track record in software sales at the executive level
Good understanding of online marketing
Excellent oral and written communications skills including strong presentation/demo skills both in person and via phone/web presentation
Must be able to work independently in a fast paced, rapid change environment
Independent self-starter
Quick learner, ability to quickly absorb new concepts and ideas

We would love yo here from you. Please apply here.

Apply now

Position: Sales Engineer

Location: New York City

Job Description:

As a Sales Engineer, you will be responsible for managing and providing comprehensive pre-sales support to the US Sales team. You will provide pre-sales support to the Sales Directors to secure that the key decision makers within our prospects are making content decisions based on hard customer data and develop long term and deep strategic client relationships in order to open up the potential to embed Maxymiser’s full suite of optimization and personalisation technologies within these organizations.

Responsibilities:

Develop communication around the capabilities of our product suite aimed at C-Level ,D-Level and M-Level prospects
Provide consultative insight into the application of Maxymiser’s product suite
Develop sales engagement strategy in conjunction with Sales Directors
Illustrate the total cost of ownership of Maxymiser versus the alternatives
Illustrate the typical client lifecycle and how to practically achieve a graduation from MVT into  the personalisation suite that will yield quick and tangible results
Evangelize new product launched within the sales organization
Support in trusted advisor role the President and others in public speaking events
Manage the production of responses to RFPs and RFIs
Responsible for providing technical feedback from the market to Product Marketing regarding product functionality and market/customer demands.
Liaison with Product Managers and Development to understand the product roadmap and communicate to sales organization

Qualifications:

Extensive track-record of outstanding performance  in quota-driven environments supporting direct sales (as opposed to via agencies) to online marketing departments
Relevant pre-sales experience in eBusiness, CRM, Web Analytics, CMS and/or AB and Multivariate testing
You will have carried a significant personal annual target and also have had demonstrable success in a team leadership position associated with supporting sales function in securing new and upsell revenues across a technically advanced product suite
Outstanding communication, presentation and negotiation skills (verbal and written)
Able to maintain a high level of productivity and work effectively in a fast-paced, collaborative and team oriented environment
Bachelor’s degree in a technical discipline
An appreciation of web technologies is ideal, particularly HTML, CSS and Javascript, no coding experience required
Whilst not essential, it would be an advantage to have completed and operated under methodologies such as the gold and blue sheet Miller Heiman process for Strategic Account Management

We would love to hear from you. Please apply here.

Apply now

Position title: Junior Quality Controller
Location: New York City

This is a great opportunity to use your website testing experience. You will also have the opportunity to use and learn leading technologies.

The Junior Quality Controller will be part of the Enterprise QA team that is working on innovative and cutting edge web technologies. It is an opportunity to learn, lead and implement the verification process of complex websites and customized campaign implementations and apply validation techniques to deliver a high quality end result to our clients.

Responsibilities
Perform comprehensive manual testing in several browser versions.
Experience writing and executing detailed test cases, test plans and test design documents.
Should be able to determine different scenarios and document test results.
Coordinate with developers to ensure timely closure of defects.
Work independently most of the time.
Defines and adheres to quality initiatives.

Qualifications
1+ year of QA experience in a web/browser based environment
Knowledge of testing approaches, principles and web technologies
Solid written and verbal communication skills
Rigorous attention to detail
Understanding of ticket and project planning system principles
University degree is desirable
Understanding of HTML, CSS and JavaScript is an advantage
Experience in online marketing or web analytics is beneficial

We would love to hear from you. Please apply here.

Apply now

Position title: Junior Solutions Engineer
Location: New York City

We now need an ambitious graduate to join our team in New York City as a Junior Solutions Engineer, you’ll work within our Client Services team to support our client base, receive full-training and mentorship and be given an opportunity to begin an exciting career in the digital marketing space.

This is an ideal role for a Computer Science/Engineering Graduate with a passion for Web and an interest in working in a client-facing role.

Responsibilities:

Technical Support:

Providing first level support to clients
Providing specific first level support and assistance to “Self-Serve” & Hybrid clients
Managing the escalation to second and third level support / specialist internal teams where required
Provide 24/7 support in critical situations

Support Processes:

Ensure all Tickets are correctly categorized and prioritized
Ensure all Tickets statuses are up to date
Ensure all reason and analysis codes are maintained
Ensure agreed Service Levels (SLA’s) and KPIs are consistently achieved
Delivering status updates and timelines to Client Services
Communicate concisely and effectively across teams
Effectively manage escalations
Ensure the Knowledge Bases are maintained, up to date and constantly enhanced

Onboarding & Integration Support:

Providing support to regional Solutions Engineers for On boarding activities
Providing support to regional Solution Engineers for Integration activities (e.g. clicktale)

Continuous Improvement:

Providing input into continual service & process improvement initiatives focused on improving efficiency and quality
Liaise with Training team and Technical Writers on improvements to online help and training

Requirements:

Desire to work in a client-facing position
Some Knowledge of JavaScript (Educational or Commercial experience)
Working knowledge of website development
Strong analytical and problem solving skills
A consultative approach to issue investigation, analysis and resolution
Excellent communication skills, verbal and written
Bachelor’s degree
Fluency in English

We would love to hear from you. Please apply here.

Apply now

Position title: VP Client Services
Location: New York City

The VP Client Services will proactively work with the Founder and President, Sales and Commercials teams to secure new and existing revenues, to help deliver revenue and gross margin targets as per the agreed US business plan and be responsible for the delivery of all services into US accounts as per the agreed contracts and associated budgets. You will proactively manage both the Account Management and Consultancy teams and ensure Clients are satisfied with the services they receive and consequently renewal rates are high and client satisfaction levels are high. You will be tasked with continually driving improvements in Client Services team performance and oversee employee development and retention activities in Client Services.

Responsibilities:

Client Service Delivery

To ensure all Clients are successfully On boarded and assigned appropriate resources
To ensure that all assigned Clients have a maintained and up to date Optimization Strategy or Roadmap and receive regular Quarterly Business Reviews
To ensure appropriate resources are proactively scheduled to meet Client requirements
To ensure that all resources meet Campaign volume and service targets on a monthly basis
To achieve Client Satisfaction targets for US accounts
To achieve  Renewal targets for existing Clients
To ensure the Client Service teams deliver Client contracts to agreed budgets
To achieve Gross Margin targets for Client Service teams

Client Commercial Management

To proactively monitor and manage US Client contracts to agreed budgets
To identify upsell opportunities across the US Client base and actively work with the Commercial team to close these as additional revenue
To continually identify process improvement opportunities, including standardizing approach, automation and changes in working practices to increase team performance and efficiency

Resource Management

To proactively monitor US Client Services resource requirements across US Clients and the committed US sales pipeline and ensure that appropriate recruitment activities are in place to meet these requirements
To ensure the Client Service teams have the right resources to deliver services to Clients

Team Management

Leadership, development and motivation of the US Account Management and Consultancy teams
To set and review quarterly objectives for the US Client Services team
To perform annual appraisals for direct reports
To share best practices with other Regions

Requirements:

Experience in successfully managing a large client / professional / consulting services department
Proven track record of building successful client engagements
Strong people management skills in recruiting, developing and retaining the best talent
Outstanding oral and written communications skills including presentation skills both in person and via phone/web presentation
Proven experience in a problem solving and/or analytical role, ideally from within the digital industry
A natural, consultative style to build client relationships and meet the evolving demands of website optimization
Strong communication skills required to present at a CMO/senior marketing level, discussing strategic marketing objectives and delivering solutions across a wide array of products
College degree preferred
Previous commercial background may include online testing, website optimization, web analytics, data analysis, customer usability, CRM or data driven online marketing
Fluency in English

If interested we would love to hear from you. Please send your Resume to careers@maxymiser.com

Apply now